Frequently Asked Questions
Can I order a Ready to Wear Hat in the colours of my outfit?
Each of the Ready to Wear hats in my Online Shop is
a unique creation so unfortunately I cannot offer these designs in other colours. However, lots of ladies like the design ideas that are in some of these hats and I can then incorporate into a
Bespoke Hat which I can make especially for them.
Can I order duplicates of the same hat for my Bridesmaids?
All of my Ready to Wear hats in my Online Shop are unique and therefore un-repeatable. However, I am able to make multiples of the same hat from my
Bespoke Hats range - please see my design portfolio for more inspiration.
How long will it take to receive my purchase from your Online Shop?
Once I receive your order, I take 1-2 working days to carefully wrap your new hat and arrange for courier delivery to you. I use a 48 hour ‘Signed For’ delivery service. I keep you informed by email throughout the different stages of your purchase.
Can you change the ‘Dark Blonde’ elastic before sending me the hat?
Yes - at the point of purchase I offer you the choice of keeping the ‘Dark Blonde’ coloured elastic that is
fitted by default to each of the perching hat styles, or for me to change it to your own selection of either Black, Chocolate, Silver or Ivory. The colour choice enables you to hide the elastic better within the 'Low Light' shades of your hair.
Why do some hats look further away in your photographs of them?
I have taken photographs of every hat in the Ready to Wear Online Shop of the same mannequin head (which is size 21”/53cm or Small). This is in order to give you a sense of perspective when comparing one hat to another. However, when a hat has taller decorations on it (for example a long quill) I take the photo at a distance in order to show you as much of the hat as possible - this means that the hat is further away from the lens in some photographs - but please remember it is always displayed on the same mannequin.
Do you have a Returns Policy for hats in your Online Hat Shop?
Yes I have a Returns Policy that is detailed fully in the Shop T&Cs - there is a link at the bottom of every page on the webiste to this list. Put simply, all I ask is of you is that if you wish to return your purchase to me, please notify me by email or telephone within two days of receiving it, and then return it to me within 7 days.
Is delivery included in the price?
Yes - delivery to within the UK is included in the price you pay. I use a 48 hour 'Signed For' courier service to deliver your order to you.
Are the photos of the actual hat I am looking to buy?
Yes - I make each unique hat individually, then photograph it from different angles to give you a good impression of how it will look when worn. Then I store each hat safely in the dark in a smoke-free envirment until it is sold. The hats you see in my Ready to Wear Online Shop are NOT on display in my studio for other people to view - they are kept very safely tucked away.
Each photograph is of the
actual hat you are considering buying - please rest assured that I do not make another one to send out to you that may (or may not!) look like the one in the pictures online.